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Returns and Refunds

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Online Purchases

Merchandise in its original condition may be returned for a refund within 30 days of purchase. 

Please send an email to shop.eu@etcconnect.com to get a return material authorization (RMA) number before returning any merchandise. Once you have a RMA number, send us your return with the RMA number marked clearly on the outside of the box. Shipping fees for returns are your responsibility.

Send returns to:

ETC GmbH
c/o Bavaria Chemie Handels GmbH
Münchener Str. 29
83527 Haag i OB.
Deutschland
+49 (8072) 37 00 69-0

Dealer Purchases

Items purchased from a dealer must be returned where you purchased them. Return policies may vary. Restocking fees may apply. Contact the dealer directly for their return policy information.